Returns and Warranty

RETURNS

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

Please keep your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.

It is the customer’s responsibility to retrieve any items that The Online Beauty Warehouse deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe.

The Online Beauty Warehouse will not pay to return items in unacceptable condition.

The Online Beauty Warehouse takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.

Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once The Online Beauty Warehouse receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.

WARRANTIES & REPAIRS

All warranties are supplied by the manufacturer and not that of The Online Beauty Warehouse. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.

The Online Beauty Warehouse has no control over manufacturer warranty and repair periods and cannot advise what they will be. Therefore The Online Beauty Warehouse has no control as to the time frame. In saying that, The Online Beauty Warehouse will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered.

OUR RETURN CONDITIONS (if applicable)

The Online Beauty Warehouse has, as a condition of sale, a back to base warranty on all our products, postage is to be paid by customer and once warranty claim is accepted you will receive email updates which will indicate The Online Beauty Warehouse will repair or replace the item and post back. If a warranty claim is denied the customer will need to pay costs of repairing the item and the return freight cost. The Online Beauty Warehouse will replace any dead on arrival items within 7 days of receiving that item. Warranty will be denied for items that are deemed to have been intentionally damaged or damaged due to misuse or user error.

The Online Beauty Warehouse is committed to excellence in retailing. Customer satisfaction is an integral part of this commitment. This is reflected in our Returns Policy and means that you can shop with confidence knowing that we can offer you repairs, exchanges and refunds.

Massage Tables

If you are unhappy with your purchase you can send the table back to us, in its original packaging, for a full refund of the purchase price (less shipping cost). The only condition is that you let us know within 48 hours of receiving the product and return it to us within 7 days. The full warranty terms and conditions are supplied with your goods.

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