Refunds for online purchases
If a refund is applicable we will advise you via email and once we’ve received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shopping costs from your refund. The above terms and conditions are an integral part of every sale. The Online Beauty Warehouse reserves the right to change the terms and conditions of sale at any time, without prior notice.
The Online Beauty Warehouse endeavours to ship products ordered in our online store within 48 hours of payment. Payments are processed Monday to Friday (Public Holidays excluded). The Online Beauty Warehouse does not accept responsibility for goods lost or damaged in transit.
Transit times vary, so please allow 5-10 days for your order to arrive. At present we ship nationally to all Australian states and those postcodes serviced by Australia Post and Sendle.