Returns, Warranty and Refunds

Returns and Refunds Policy

We understand the importance of making informed decisions. While we strive to ensure your satisfaction with our products, please consider your choices carefully, as we do not offer refunds for change of mind or incorrect selections. However, in the event of a faulty product that cannot be repaired, we are committed to providing either a refund or exchange.

Conditions for Returns:

• Please retain your original receipt as proof of purchase.
• All returns must be in their original, unopened, and unused condition unless deemed faulty.
• Returns must be initiated within 14 days of delivery, except in cases covered by our warranty period.
• Refund processing time – 30 days

Return Process:

If you need to return a product, please send it to:

• Online Beauty Warehouse
  PO BOX 409
  BROADBEACH QLD 4218
  using the most economical shipping method, typically regular post. Please note that we do not cover express shipping costs for returns.
• Upon receipt, our team will test the item. If it is determined to be non-faulty, we will return the item to you at our expense.

Responsibility and Exclusions:

• Customers are responsible for retrieving any items deemed unacceptable or returned outside the specified timeframe.
• We do not cover return shipping costs for items deemed unacceptable.
• We advise using registered post to prevent loss during returns.

Note: Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once we receive and inspect your returned item (unless faulty), we will gladly proceed with a refund or exchange.

Warranty and Repairs

1. Standard Warranty:
   • The Online Beauty Warehouse (“TOBW”) provides a standard one (1) year warranty (“Warranty Period”) on all equipment sold through our website.
2. Australian Consumer Law:
   • Our warranty is in accordance with the rights and remedies provided under Australian Consumer Law.
3. Extent of Warranty:
   • This warranty covers repair or replacement of any defective parts or equipment, excluding damage resulting from misuse, neglect, accident, alteration, or improper installation.
4. Extended Warranty:
   • Customers have the option to purchase an extended warranty for an additional fee.
   • The terms and conditions of the extended warranty are provided separately.
5. Repairs Procedure:
   • In the event of a warranty claim or need for repairs, customers must contact TOBW’s customer service team to initiate the process.
   • Customers are responsible for shipping the equipment to TOBW’s designated repair center at their own expense.
   • TOBW will cover the cost of return shipping for repaired or replaced equipment within Australia. International customers are responsible for all shipping costs.
6. Exclusions:
   • This warranty does not cover damage resulting from:
     • Unauthorised modifications or repairs
     • Improper maintenance or use not in accordance with provided instructions
     • External causes such as accidents, fire, water, or other natural disasters
     • Normal wear and tear
7. Limitation of Liability:
   • TOBW’s liability for any breach of warranty or obligation under this clause shall be limited to the repair or replacement of the defective equipment.

For any further questions or enquiries regarding servicing, please visit our servicing page

Servicing – The Online Beauty Warehouse