Shipping Policy

The Online Beauty Warehouse endeavours to dispatch orders within 48 hours of payment, with payments processed Monday to Friday, excluding public holidays.

Orders are shipped using major courier partners including Australia Post for smaller items, and FedEx, TNT and Aramex for larger items, depending on the size, weight and destination of the order.

All shipments are fully tracked, with tracking details provided via email once dispatched. Delivery timeframes may vary depending on location and freight requirements, please allow approximately 5 to 10 business days for delivery after dispatch.

For larger items, The Online Beauty Warehouse provides complimentary door to door delivery where suitable access is available. This means the courier will deliver the item as close to the delivery door as reasonably possible.

Please note, if there is no direct or safe access to the delivery door due to stairs, steep driveways, hills, unstable terrain, narrow access points, gravel, obstacles, restricted access, or any other site limitations, the courier may only be able to deliver the item to the closest accessible point.

Where additional assistance, redelivery, special handling, tail lift service, stair access, or alternative delivery arrangements are required due to limited access, further fees may apply. These fees are the responsibility of the customer and will be advised where applicable.

At present, The Online Beauty Warehouse ships nationally to all Australian states and to postcodes serviced by our courier partners.