Shipping Policy
The Online Beauty Warehouse endeavours to process and dispatch orders as efficiently as possible. Orders are prepared and dispatched from our warehouse on business days, with our team working to ensure orders are packed and sent as soon as possible following payment confirmation.
Orders are shipped using trusted courier partners, including Australia Post, FedEx, TNT and Aramex, depending on the size, weight and delivery location of the order.
Once your order has been dispatched, tracking details will be provided via email where available. Customers can use the tracking information supplied to monitor the progress of their delivery directly through the relevant courier service.
Please note that once an order has been collected by the courier and is in transit, The Online Beauty Warehouse has no control over the courier’s internal processes, delivery routes, handling times, delays, attempted deliveries or changes made by the courier network. Delivery timeframes can vary depending on the courier, destination, seasonal demand, weather events, public holidays, freight volumes, and other circumstances outside of The Online Beauty Warehouse’s control.
The Online Beauty Warehouse does not guarantee specific delivery dates or timeframes once an order has been collected by a courier. Any delivery estimates provided by courier services are a guide only and are subject to change.
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate, including the delivery address, contact details and any relevant access instructions. Once an order has been dispatched, we cannot guarantee that address changes, redirects or delivery amendments can be completed. Any requests after dispatch are subject to courier approval and availability.
The Online Beauty Warehouse accepts no responsibility for delays, failed deliveries, additional freight charges or redelivery fees resulting from incorrect, incomplete or unavailable delivery information provided by the customer.
If you are relocating after placing your order, you must notify The Online Beauty Warehouse prior to dispatch and provide the updated delivery details. We will make reasonable efforts to assist; however, we cannot guarantee that changes can be accommodated once an order has entered the dispatch process.
Large Item Deliveries
For larger items, The Online Beauty Warehouse provides delivery to the closest accessible delivery point where suitable courier access is available.
Customers are responsible for ensuring there is adequate access for delivery. This includes, but is not limited to, clear pathways, suitable entry points, safe unloading areas and appropriate access for the delivery vehicle.
If access is restricted due to stairs, steep driveways, hills, narrow access points, unstable surfaces, gravel, obstacles, locked areas, limited vehicle access or other site conditions, the courier may only be able to deliver the item to the nearest safe and accessible location.
Additional services, including tail lift requirements, special handling, redelivery attempts, additional labour, stair access or alternative delivery arrangements may incur additional charges. Any additional fees charged by the courier due to delivery requirements or site limitations are the responsibility of the customer.
Customers purchasing large equipment or furniture items are responsible for ensuring the delivery location is suitable and accessible prior to placing an order.
Courier Delays & Delivery Issues
While The Online Beauty Warehouse works with reliable courier providers, delays can occasionally occur due to circumstances outside our control. These may include courier network delays, weather events, peak periods, public holidays, freight capacity limitations, incorrect address information, unsuccessful delivery attempts or other unforeseen circumstances.
If a delivery issue occurs, customers should first refer to their tracking information and contact The Online Beauty Warehouse if further assistance is required. We will liaise with the courier where appropriate; however, courier investigations and resolutions are managed according to each courier provider’s processes and timeframes.
The Online Beauty Warehouse is not responsible for delays caused by third-party courier services once an order has been collected and dispatched.
Shipping Locations
The Online Beauty Warehouse currently ships nationally throughout Australia to locations serviced by our courier partners.
