Privacy Policy

Last Updated: [04-08-2025]

At The Online Beauty Warehouse, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal Information: Name, billing address, shipping address, email address, phone number, and payment details when you place an order.

• Account Information: Login details if you create an account with us.

• Usage Data: Information about how you use our site, including IP address, browser type, device details, and browsing behaviour.

• Cookies: We use cookies and similar technologies to improve your shopping experience.

2. How We Use Your Information

We use the collected information to:

• Process and fulfil your orders.

• Provide customer support and respond to enquiries.

• Send order confirmations, shipping updates, and promotional offers (if you opt in).

• Improve our website, products, and services.

• Detect and prevent fraudulent or unauthorised transactions.

3. Sharing Your Information

We respect your privacy. Your information will never be sold. We only share information with trusted third parties when necessary to:

• Process payments (e.g., PayPal, Zip, Afterpay or bank processors).

• Deliver your orders (e.g., courier and shipping providers).

• Maintain our website (e.g., WooCommerce, hosting providers, IT support).

• Comply with legal obligations.

4. Payment Security

We do not store your credit card details on our servers. Payments are processed securely via third-party payment gateways.

5. Cookies & Tracking

Our site uses cookies to:

• Keep your shopping cart active.

• Remember your preferences.

• Track site traffic for analytics and marketing (e.g., Google Analytics, Facebook Pixel).

You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Opt out of marketing communications at any time.

To exercise your rights, please contact us at: enquiries@theonlinebeautywarehouse.com.au

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

The Online Beauty Warehouse (ABN 80 790 494 742)
Email: enquiries@theonlinebeautywarehouse.com.au
Phone: 07 5623 3319
Address: 3/1 Precision Drive, Molendinar, QLD 4214, Australia