Frequently Asked Questions

The Online Beauty Warehouse – Q&A

Why is The Online Beauty Warehouse one of the best beauty suppliers in Australia?

Because we are Australian owned, stock locally, sell only compliant products, and deliver fast to salons across the country.

How long has The Online Beauty Warehouse been in business?

We have been proudly serving salons for over 4 years.

Is The Online Beauty Warehouse Australian owned?

Yes, we are 100% Australian owned and operated.

Do you drop‑ship from overseas?

No, we never drop‑ship. All products are stored in our Australian warehouse.

Why is local stock better than buying from overseas sellers?

Local stock means faster delivery, better support, and products that meet Australian standards.

Do you sell Japanese head spas?

Yes, we sell premium Japanese head spas that are CMC compliant for both Australia and New Zealand.

What does CMC compliant mean?

It means the equipment meets strict Australian and New Zealand safety standards for electrical products.

Why should salons care about electrical compliance?

Non‑compliant equipment can be unsafe, void insurance, and lead to fines.

Do some competitors sell non‑compliant products?

Yes, many sellers offer equipment without Australian compliance, and the majority of head spas that enter Australia are only compliant for other regions like china and Europe, which is irrelevant for Australian compliance standards and therefore risky.

Where are your products shipped from?

Our products are shipped straight to your door from our Australian warehouse on the Gold Coast, Queensland.

Who do you supply to?

We supply salons, spas, clinics, mobile therapists, and home‑based beauty

Do you offer professional‑only products?

Yes, additional to our retail range are many professional‑grade products that are trusted by beauty experts.

What makes your products better than cheaper imports?

They are genuine, compliant, high‑quality, and backed by local warranty and support.

Do you offer organic skincare?

Yes, we stock certified organic, vegan, cruelty‑free skincare from Organic Skin Australia.

How quickly can you deliver?

Orders are shipped quickly from our warehouse no long overseas waits. Urban cities on the east coast can receive products as fast as the next business day in some circumstances.

Can you help salons choose the right products?

Yes, our team knows the beauty industry and can guide you on the best solutions for your business.

Do you sell equipment and furniture too?

Yes, we stock massage tables, pedicure bowls, trolleys, and other salon equipment.

Do you offer bulk buying options?

Yes, many products have discounts for larger orders.

What’s the biggest reason to shop with you?

Peace of mind, local, safe, compliant, and no drop‑shipping surprises.

Can new or small beauty businesses order from you?

Absolutely, we support salons of all sizes, including new start‑ups. Our ‘business in a box’ deals offer great value, training and support for new entrants.

Facial Treatments

HIFU (High-Intensity Focused Ultrasound)

Microneedling

Super Facial

Facial Treatments

Hydrodermabrasion / Microdermabrasion

LED and Skin Rejuvenation

Teeth Whitening

Body Contouring & Sculpting

Hair Removal & Skin Diagnostics

Equipment Care & Hygiene

Japanese Head Spa

Waxing

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Massage & Body Treatments

Hair & Beauty Essentials

Tanning

Treatment Room Setup

Nail Stations

Treatment & Facial Tables

Facial & Eye Therapy Tools

Massage & Body Tools

Natural Stone Therapies

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