Returns, Warranty and Refunds

Returns, Refunds and Warranty – Online Beauty Warehouse

Shop with confidence at Online Beauty Warehouse. Our policies ensure you understand your options for returns, refunds, and warranty claims.

Returns Policy

Approval Required: All returns must be approved by management before shipping

Returns Form: Complete a returns form and obtain a returns number

Proof of Purchase: Keep your original order number, invoice number, or receipt

Inspection Timeframe: Report any issues, including transit damage, within 48 hours of delivery

Condition: Returns must be in original, unopened, and unused condition unless deemed faulty

Timeframe: Initiate returns within 14 days of delivery, except for warranty claims

Contact: Send all return requests to enquiries@theonlinebeautywarehouse.com.au

Shipping: Use a tracked shipping method; return shipping costs are not covered for non-faulty items

Return Address:
The Online Beauty Warehouse (ABN 80 790 494 742)
3/1 Precision Drive, Molendinar, QLD 4214, Australia

Warranty Policy

Standard Warranty
All equipment comes with a 1-year warranty covering manufacturing defects and faults only.

Extended Warranty
An extended warranty may be purchased separately. Specific terms and coverage details are provided at the time of purchase.

Inspection and Reporting Requirement

• All items must be inspected within 48 hours of delivery.
• Any faults, damages, or missing items must be reported within this 48-hour period.
• Failure to report issues within 48 hours of delivery will result in the warranty claim being invalid for those issues.

Exclusions
The warranty does not cover:

• Misuse, neglect, or improper installation
• Accidental damage or impact
• Unauthorised repairs or modifications
• Damage caused by power surges, water, fire, or other natural disasters
• Normal wear and tear or cosmetic damage

Shipping Responsibilities

• Customer Responsibility: The customer is responsible for shipping the item to our repair centre for inspection or repair.
• Covered Shipping: If the claim is approved under warranty, return shipping within Australia for the repaired or replaced item will be covered by us.

Submitting a Warranty Claim
To submit a claim:

• Email enquiries@theonlinebeautywarehouse.com.au within 24 hours of delivery to report any fault or defect.
• Include your order number, item description, and a detailed explanation of the issue.
• Provide clear photos or videos showing the fault.
• Wait for written confirmation.

Important Note
Claims made after 24 hours of delivery for damage, missing parts, or visible faults will not be accepted.

Australian Consumer Law Compliance
All returns and warranty claims are handled in accordance with Australian Consumer Law, ensuring fair, reliable, and prompt service.